• Unit Background

    This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks.

    It applies to individuals working in managerial positions who have excellent organisational skills. The work ethic of individuals in this role has a significant impact on the work culture and patterns of behaviour of others as managers at this level are role models in their work environment.

    Detailed information about the Unit of Competency Details for this unit can be found here.

  • Unit Background

    This unit covers the development or review of 'in house' policy in an organisation. It covers anticipating and confirming the need for policy development or review; planning the policy development process; gathering and analysing information; determining policy direction; and drafting, releasing and promoting policy.

    It applies to managers who draft and review policy that is formulated to facilitate the implementation of decisions made by senior executives, business owners, and boards of management or similar.

    Detailed information about the Unit of Competency Details for this unit can be found here.

  • Unit Background

    This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

    It applies to individuals who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement.

    Detailed information about the Unit of Competency Details for this unit can be found here.

  • Unit Background

    This unit describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and others.

    It applies to managers and leaders who identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

    Detailed information about the Unit of Competency Details for this unit can be found here.

  • Unit Background

    This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.

    It applies to individuals who supervise the provision of quality customer service within an organisation’s procedures framework by others. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies.

    Detailed information about the Unit of Competency Details for this unit can be found here.

  • Unit Background

    This unit describes the skills and knowledge required to execute tasks associated with the recruitment cycle and apply in-depth knowledge of the work of the organisation, and how recruitment and selection practices fit with other human resources functions.

    This unit applies to individuals who support recruitment, selection and induction functions under the direction of a human resource manager.

    Detailed information about the Unit of Competency Details for this unit can be found here.
Your Cart
Your Cart is empty.
Products you may like
14