BSBMGT502 Manage people performance

$700.00 (excl. GST)

Unit Background

This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

It applies to individuals who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement.

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BSBLDR502 Lead and manage effective workplace relationships

$700.00 (excl. GST)

Unit Background

This unit describes the skills and knowledge required to lead and manage effective workplace relationships.

It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures to support workplace relationships taking into account the organisation's values, goals and cultural diversity.

Detailed information about the Unit of Competency Details for this unit can be found here.

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BSBLDR503 Communicate with influence

$700.00 (excl. GST)

Unit Background

This unit describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and others.

It applies to managers and leaders who identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

Detailed information about the Unit of Competency Details for this unit can be found here.

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BSBLDR501 Develop and use emotional intelligence

$700.00 (excl. GST)

Unit Background

This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace. It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.

It applies to managers who identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

Detailed information about the Unit of Competency Details for this unit can be found here.

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BSBCUS501 Manage quality customer service

$700.00 (excl. GST)

Unit Background

This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.

It applies to individuals who supervise the provision of quality customer service within an organisation’s procedures framework by others. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies.

Detailed information about the Unit of Competency Details for this unit can be found here.

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BSBADV509 Create mass print media advertisements

$700.00 (excl. GST)

Unit Background

This unit describes the skills and knowledge required to create mass print media advertisements that communicate key features of a product, service or idea to consumers.

It applies to individuals working in a supervisory or management advertising role within an advertising team or media organisation who are primarily responsible for development of mass print advertisements. Individuals undertaking this unit may develop mass print media advertisements themselves or coordinate a team to produce the advertisement.

Detailed information about the Unit of Competency Details for this unit can be found here.

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BSBADV503 Coordinate advertising research

$700.00 (excl. GST)

Unit Background

This unit covers the skills and knowledge required to conduct primary and secondary advertising research to test advertising themes and ideas. It includes assessment of research requirements, selection of research methods, and use of findings.

It applies to individuals working in a supervisory or management advertising role within an advertising team or media organisation.

Detailed information about the Unit of Competency Details for this unit can be found here.

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BSBADM502 Manage meetings

$700.00 (excl. GST)

Unit Background

This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.

It applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace, including conducting or managing administrative tasks in providing agendas and meeting material. They may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.

Detailed information about the Unit of Competency Details for this unit can be found here.

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BSBWRT401 Write complex documents

$700.00 (excl. GST)

Unit Background

This unit describes the skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity.

It applies to individuals who work in a range of business environments and are skilled in the creation of reports, information and general promotion documents that are more complex than basic correspondence, memos or forms and that require review and analysis of a range of information sources.

Detailed information about the Unit of Competency Details for this unit can be found here.

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BSBWOR404 Develop work priorities

$700.00 (excl. GST)

Unit Background

This unit describes the skills and knowledge required to monitor and obtain feedback on own work performance and access learning opportunities for professional development.

This unit applies to individuals who are required to design their own work schedules and work plans and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role.

Detailed information about the Unit of Competency Details for this unit can be found here.

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BSBWOR301 Organise personal work priorities and development

$700.00 (excl. GST)

Unit Background

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

This unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.

Detailed information about the Unit of Competency Details for this unit can be found here.

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BSBWHS401 Implement and monitor WHS policies, procedures and programs

$700.00 (excl. GST)

Unit Background

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

It applies to individuals with supervisory responsibilities for implementing and monitoring the organisation’s WHS policies, procedures and programs in a work area. These individuals have a broad knowledge of WHS policies and contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

Detailed information about the Unit of Competency Details for this unit can be found here.

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BSBRSK401 Identify risk and apply risk management processes

$700.00 (excl. GST)

Unit Background

This unit describes the skills and knowledge required to identify risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the role.

It applies to individuals with a broad knowledge of risk analysis or project management who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

Detailed information about the Unit of Competency Details for this unit can be found here.

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BSBPRO401 Develop product knowledge

$700.00 (excl. GST)

Unit Background

This unit describes the skills and knowledge required to develop product knowledge in preparation for the sales process.

It applies to individuals who need to solve a defined range of unpredictable problems, analyse and evaluate information from a variety of sources and who may provide leadership and guidance to others with some limited responsibility for the output of others.

Detailed information about the Unit of Competency Details for this unit can be found here.

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BSBMKG418 Develop and apply knowledge of marketing communication industry

$700.00 (excl. GST)

Unit Background

This unit describes the skills and knowledge required to research, analyse and apply knowledge within the marketing communication industry with due consideration to legal and ethical constraints and the digital communication convergent environment.

It applies to individuals who work in entry-level positions with a general knowledge of the structure, organisation and function of the marketing communication industry. Individuals in this role may provide limited leadership and guidance to others.

Detailed information about the Unit of Competency Details for this unit can be found here.

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BSBMKG417 Apply marketing communication across a convergent industry

$700.00 (excl. GST)

Unit Background

This unit describes the skills and knowledge required to work effectively within the convergent marketing communication industry.

It applies to individuals working in a variety of marketing communication roles utilising skills and knowledge from marketing, advertising, public relations and/or convergent media sectors to achieve outcomes.

Detailed information about the Unit of Competency Details for this unit can be found here.

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BSBMKG413 Promote products and services

$700.00 (excl. GST)

Unit Background

This unit describes the skills and knowledge required to coordinate and review the promotion of an organisation’s products and services.

It applies to individuals with a broad knowledge of the promotion of products and services specific to an organisation. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

Detailed information about the Unit of Competency Details for this unit can be found here.

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BSBMKG408 Conduct market research

$700.00 (excl. GST)

Unit Background

This unit describes the skills and knowledge required to conduct market research using interview and survey methodologies (excluding specialist statistical design and analysis) and report on findings.

It applies to individuals who undertake data and information gathering and analysis as a major part of their role and are required to conduct market research. These individuals often work in areas such as marketing, communications, strategic planning and organisational development.

Detailed information about the Unit of Competency Details for this unit can be found here.

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BSBMKG401 Profile the market

$700.00 (excl. GST)

Unit Background

This unit describes the skills and knowledge required to profile a target market or market segments in accordance with a marketing plan and to develop market positioning strategies.

It applies to individuals working in a variety of marketing communications occupational roles who have responsibility for a range of tasks involving analysis and planning.

Detailed information about the Unit of Competency Details for this unit can be found here.

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BSBMGT407 Apply digital solutions to work processes

$700.00 (excl. GST)

Unit Background

This unit defines the skills, knowledge and outcomes to integrate digital technologies into common management practice.

It applies to supervisors, team, new and emerging leaders who need to apply digital vision and solutions within structured work environments.
Detailed information about the Unit of Competency Details for this unit can be found here.

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