$700.00 (excl. GST)
Unit Background
This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.
It applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems, and who may provide guidance or delegate work related tasks to others.
Detailed information about the Unit of Competency Details for this unit can be found here.
Student Assessment Guide
Student Assessment Workbook
Assessor Guide with detailed instructions, benchmarks, and sample responses
Assessment Mapping Matrix
Simulated Business Environment
Customised Observation Check Sheet
Task Outcome Sheets
Assessment Outcome Sheet
Student Feedback Form
| Remove | Image | Title | Price | Quantity | Total |
|---|---|---|---|---|---|
 |
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|
$700.00 | 1 | $700.00 |
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